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Ms S told Which?: 'I have no wish to sell there again after the fiasco so I won't complain directly.' Ms S is now looking for another sale site to do her business with. Ms S claims that after two phone calls supplying the tracking number eBay released the payment on 8 June. On 4 June the item was delivered but no money was deposited from eBay. She sent the item via a tracked special delivery service to avoid the 30-day wait, which also meant she incurred additional costs. Ms S says eBay told her it would wait for positive feedback from the buyer (although Ms S says the buyer never leaves feedback) or a tracked delivery to supply them with the tracking number or it would wait 30 days before it released the payment. The second payment was held while she confirmed her bank account 'for a second time', she claims. Unaware of eBay's new overhaul, Ms S says she was told it would take three days for one of her payments to be processed. However, Ms S discovered eBay was holding it. The buyers and PayPal confirmed the money had been paid. Ms S, told Which? she listed a couple of items on eBay which sold on 1 June, raising £120 via PayPal.Īfter the items sold she checked her PayPal but found there was no money in the account. We spoke to one eBay seller who waited a week for money for an item she sold to be deposited into her account. The changes haven't been welcomed by some eBay users. If you have any concerns, you can contact eBay's customer service team on 03. The rollout should complete by the end of 2021.
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Many sellers had a deadline of 31 May to join the new system, although eBay told Which? not all have moved to its new checkout and payments process just yet.ĮBay's terms and conditions make using the new setup compulsory, so make sure you check your emails for your deadline to move to the new system, and update your account details so it can start managing your payments. The online marketplace started inviting both business and private sellers to join in July 2020.
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Under the new system, there are more options for buyers, who can now pay with credit and debit cards, Apple Pay, Google Pay, PayPal, and PayPal Credit, eBay says.ĮBay and PayPal have agreed to keep PayPal as a payment option for customers until July 2023 when its agreement with eBay runs out.ĮBay says users should have received an email invitation asking them to complete managed payments registration by a specific date.
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The old system was 10% for eBay, plus PayPal's fees, plus 30p. Sellers will no longer have PayPal fees, meaning the only charge will be eBay's flat rate of 12.8% of the total sale plus a fixed fee of 30p, for all sales under £2,500.Seller payouts should now be consistently initiated Monday through Friday, within two business days of order confirmation.eBay selling fees are now automatically deducted from earnings at the time of sale and regardless of how the buyer pays.
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